Technology built for luxury services
What is a Beacon?
A beacon is a small, low power transmitter that uses Bluetooth to communicate with other devices. A signal is repeatedly sent out a predetermined range for other devices to see.
How Does this Apply to the Service Industry?
Beacons are small and can be hidden virtually anywhere. Under a seat, bottom of a trash bin, behind an air vent or the back of a desk drawer.
Each Beacon can be customized to transmit the signal a predetermined distance the customers’ cell phones can see. Once seen, the admin page can be set up to assist the staff in servicing the customer with preferences, preferred greeting,
and a picture of each customer for forgetful or new employees.
At Servicelink we are committed to shifting the service industry with immediate response technology. This is an entirely different way of thinking about service and the Customer Experience (CX) by getting information in the right hands immediately allowing management to correct issues in real-time.
Unlike the competition, the Servicelink CX Approach is inside-out, not outside-in which means it’s customer first, giving customers access to live feedback and the exceptional service level they’re seeking!